FAQs

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Policies & FAQS:

Arrival

*Please arrive 5-10 minutes before your scheduled appointment time. Arriving late to your massage reduces your session time. 

Payment

*Payments may be made online or in-person. Please consider paying ahead for contactless transactions. Payment is accepted via cash, check, Venmo, Zelle, or credit card. 

After-care

*Please treat massage day like a detox and re-set. Your body will need some time to rest, relax and process the flushing of toxins and fluids.  Please drink plenty of water, get a good night's sleep, and be very gentle with yourself. It is common to experience discomfort after a session as your body detoxes.

CANCELLATION POLICY:

*It is understood that unanticipated events happen occasionally in everyone’s life. In a desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. Because it is difficult to fill a cancelled appointment without sufficient notice, appointments cancelled without 24 hours notice, will be charged 50% of the appointment cost. A missed session with no call/no show will be charged 100% of the appointment cost or a session will be deducted from your package series.

If you need to cancel your appointment, please call, text or email at least 24 hours in advance. Reminders go out 48 hours prior. I can be texted and called at (970) 296-8093  or via email at vitalrootsmassage@gmail.com.

Thank you so much for your understanding and cooperation!